Club launches West Ham Help Centre on beta release
The Club is delighted to beta release West Ham Help, a brand new service created for all Hammers fans with the aim of proactively assisting with any feedback and enquiries from our supporters.
The Help Centre is a self-service portal, available 24/7, and designed to help with as wider range of enquiries as possible. There is also an additional mechanism on the site to make contact with our Supporter Services team directly.
West Ham Help has been created to enable supporters to find the answer to their question quickly and easily, with eight categories to choose from on the homepage, Ticketing, Membership, Accessibility, Supporter Services, West Ham Store, Matchday, London Stadium and Club London.
A Most Popular Articles section is also featured on the homepage to provide supporters with a fast and effective means of accessing real-time information and current trends in feedback across our supporter base.
The evolution of West Ham Help is driven by the feedback we receive from supporters, so if you can't find the answer to your question, contact the Supporter Services team directly by selecting the 'Submit an enquiry' button in the top right of the page.
If your question is frequently asked by supporters, we'll add it to the Help Centre in order to assist fellow Hammers fans who may have a similar enquiry.
The more feedback we receive, the larger the Help Centre will become!
In addition to being able to contact Supporter Services directly via the site, contact details for the relevant department can be found at the bottom of most articles to ensure fans aren't kept waiting any longer than is necessary.
West Ham Help is now in its final development stages, so we would welcome any feedback via the Help Centre itself or to firstname.lastname@example.org