West Ham United Football Club is committed to providing the best service to our fanbase and any supporters visiting London Stadium.
Your feedback helps us improve, so please get in touch if you have a question, concern or suggestion you would like to share.
We welcome all feedback, as it helps shape the future of West Ham United.
The best way to contact the Club is through our Supporter Services team using one of the options below:
Email: [email protected] X: @westhamhelp Online: Hammers Help
If your enquiry is for a specific department, you can find the right contact details here.
Our Supporter Services team has seven members: Kerry, Lee, Georgia, Charley, Shelley, Tyler and Sarah.
We are here to help all supporters and visitors to London Stadium and Victoria Road Stadium with enquiries, feedback and complaints.
On a matchday, the team supports our Supporter Liaison Officers and Disabled Supporter Assistants, who help with supporter enquiries across the stadium footprint. You will find them on the approach to the stadium, at search lanes, at dedicated information points on the island, by the Accessible Shuttle Bus service, on away supporter routes and inside the stadium.
If you see the team on matchday, please come and say hello! We are always happy to help where we can.
For general queries, you may find the answer in the Hammers Help Centre. This is our self-service portal, with helpful information and FAQs on a wide range of supporter topics.
For information about GDPR, please see our Privacy Policy.
For our complaints procedure, please see here.