Season Ticket Renewals 2017/18 - FAQs


When is the renewal deadline?
The renewal deadline for the 2017/18 season is 5pm on Wednesday 31 May 2017.

What are the prices?
The club are delighted to announce a price freeze for all founding Season Ticket Holders renewing for the 2017/18 season. Prices will again range from just £289 for Adults and £145 for Concessions, with Under-16s able to renew for just £99.

How Can I Pay?
You can pay online using our Eticketing site at
When logging in, your seat will be reserved until 5pm on May 31, with the simple renewal process to be completed before that date. 
Alternatively, you can call us on 0333 030 1966 (select option 3) or visit the Main Ticket Office next to the Stadium Store at London Stadium. Telephone lines and the Ticket Office are open from 9 am to 5pm, Monday to Saturday. 
Opening hours will be extended nearer to the renewal deadline date – please look out for details on

What methods of payment are accepted?
You can pay by all credit or debit cards (including American Express), Cash, Club Cash or Finance.

What are the Finance Options?
After listening to feedback from our supporters, we are pleased to announce a new low-interest monthly payment plan for Season Ticket Holders renewing for 2017/18.
Our finance options are through our partner V12 Season Ticket Finance, who offer a 10-month plan at just 6% interest (down from 19.9% last year), and a 0% interest four month option (with a £30 arrangement fee).
Applications to renew using a payment plan will need to be made online by Friday 14 April 2017. The first payment is made 30 days after application. Any finance application must be for the full price of renewal and cannot be used in conjunction with Club Cash.
For more information on the monthly payment plan option, click here

What is Club Cash and how does it work?
Club Cash is rewarded when people list and sell their tickets on the Ticket Exchange. Balances can be used on other Home Match purchases and/or towards season ticket renewals. Supporters can use their remaining balances or part of this against the Season Ticket price throughout the renewals process. To use Club Cash before April 16, supporters will need to call us or visit in person. From April 17, this will be an option through the Eticketing site.

Can I split payment between multiple methods i.e. card and cash?
Yes, you can split payments and pay by different means. For example you could pay part of your balance by credit card and the remaining balance by cash. This must be made at the same time.
If you have a club cash balance less than your renewal cost, you can put the full amount towards this and pay the remainder by another method of payment.
The only time you cannot split a payment is when using finance. This must be paid fully by the finance method.

I am looking to move seats for the 2017-18 season, how can I do this?
Firstly, you must renew your existing seat. The relocation process will be undertaken at the beginning of June. Seat relocation will be subject to availability and prioritised by how early you renew your Season Ticket(s). 
Priority will also be given to Bondholders, those with accessible requirements and to those who contacted the Club at the beginning of the season. 
Priority window slots will be communicated to supporters nearer the time. 
At the point of confirmation, if the relocation falls into a different price band, the difference in cost will either be refunded or required to be paid in full immediately. 
Further information on the dates and process will be announced in May. 

What happens if I don’t renew by 5pm on May 31?
Due to the time constraints linked to relocation requests, and our commitment to the 55,000-plus supporters on the Season Ticket Waiting List, following the deadline, all seats not renewed will be made available initially for relocation requests.

Can I buy extra seats?
Due to the strong demand and Waiting List that we have, we cannot give existing Season Ticket Holders the option of purchasing extra seats at this time. To have the potential chance of purchasing extra seats in the future, you can join the Waiting List online for £10, a fee that would be discounted from the cost of any future Season Ticket purchase.

What is included in the season ticket and what are my further benefits?
The 2017/18 Season Ticket will again include all 19 Premier League home games as well as priority access to home cup matches, away matches, Club Store discount and reduced cost of away travel. Please click here for full benefits.

What are the extra schemes available and how can I join them?
The Home Cup Scheme enables you to automatically purchase your Season Ticket seat* for all West Ham United home cup matches at London Stadium. You can join this scheme now by adding your card details at the end of your renewal purchase. Subject to availability, you can also join the Away Season Ticket scheme, granting you a ticket to all 19 away Premier League matches as well as domestic away cup matches.

Do you need to see ID when purchasing concession tickets?
The club will be verifying all age-related concessions and will require proof of identification from all of those who are over 65, under 21 and under 16 by the middle of July 2017. This information must be submitted by sending a copy of your birth certificate or passport, along with your name and client reference number, by email to: [email protected] or by post to: Season Tickets, West Ham United Football Club, London Stadium, Queen Elizabeth Olympic Park, London E20 2ST
Please do not send through original  copies of identification in the post.
Supporters eligible for concessions must be in the required age bracket on Friday 1 September 2017.

*For some home cup games the Club will be required to give an increased allocation to away supporters. As such, Season Ticket holders in certain areas (blocks 120-127 and 220-229) may not be permitted to purchase their seat. Those who are affected, subject to availability, and on a first come first served basis, will be offered an exclusive period within which to acquire tickets for alternative seats in the stadium.

For more information on 2017/18 Season Ticket renewals click here

Click here to renew your Season Ticket for 2017/18