Earn
Club Cash can be earned by Season Ticket Holders when their seat is sold on the Ticket Exchange. To view how much you would earn when your seat is sold on the Ticket Exchange please click here.
Supporters who held e-Purse credit on the previous ticket system will have had their credit transferred over and added to their Club Cash balance.
Spend
Club Cash can be used towards home Premier League match tickets, Claret Membership, match ticket upgrades, hospitality tickets and your Season Ticket renewal*.
You will have the option to use part or all of your Club Cash balance on transactions.
Club Cash can be used when purchasing online, over the phone or in person at the Ticket Office. When logged in to your eticketing account online, you will have the option at checkout stage to use your Club Cash as part or full payment.
*Only used when paying renewal in full. Cannot be used towards monthly finance payments. Excludes Club London.
Checking your Club Cash balance
There are a number of ways you can check your Club Cash balance.
- Visit clubcash.whufc.com and enter your client reference number and surname
- Call the Ticket Office on 0333 030 1966
- When at checkout stage on eticketing.co.uk/WHUFC your balance will be displayed
- The Club will send you a regular statement with your balance
FAQs
Who is eligible for Club Cash?
All 2016/17 Season Ticket Holders are eligible to earn and spend Club Cash. Supporters who held e-Purse credit on the previous ticketing system will have had their balances transferred over and will be able to spend this Club Cash on eligible products.
When will my Club Cash balance get updated?
When earning Club Cash, for example, when your Season Ticket seat is sold on the Ticket Exchange, please allow 24 hours for your Club Cash balance to be updated.
When spending your Club Cash towards a purchase, your balance will be updated instantly following the transaction.
What is the deadline for redeeming Club Cash?
Any Club Cash balances transferred over from the old e-purse credit system, plus any new Club Cash earned, can be redeemed up until 31 May 2018. Following that date, the West Ham United Club Cash scheme will then operate on an annual 12-month period, starting on 1 June 2018 to 31 May 2019, with any Club Cash earned in that period having to be redeemed by May 31.
Can I combine my Club Cash with another supporter?
No, Club Cash operates on an individual supporter basis.
How will you verify that supporters are who they say they are?
Any supporters redeeming Club Cash in person may be asked to provide some form of personal identification alongside their Season Ticket card. Supporters may also be asked some simple security questions when spending Club Cash over the phone. If you suspect that your Club Cash balance has been fraudulently spent at the club, please call 0333 030 1966 (Select Option 3) with your details immediately.
I am a Club London member, can I earn Club Cash?
To find out more please contact your Account Manager on 0303 031 1968.