West Ham United have released the following information for supporters
attending Wednesday evening’s game with Chelsea.
• All supporters are encouraged to arrive early to ensure quick access to the
• The Metropolitan Police Service has a tactical solution for matches being held at
the London Stadium which will allow the safe deployment of officers into the
stadium, if required, to deal with any crime or disorder.
• Pre-match home and away supporters will mix freely but there will be post-match
segregation in place.
• There will be no pre-match alcohol sales from the mobile bars outside the Stadium,
but bars will be open as normal inside the ground.
• All bottled alcoholic beverages will be decanted into plastic cups. There will be no
post-match alcohol sales.
• The purchase of tickets for the fixture has been limited to supporters with a
recorded West Ham United purchase history.
• The Club and London Stadium partners would like thank all supporters for sharing
our commitment to deliver the best possible matchday experience for all.
West Ham United and Chelsea supporters have been urged to arrive in good time ahead
of Wednesday evening’s EFL Cup tie.
For the safety and security of all supporters there will be an enhanced body search policy at
the turnstiles, so both home and away supporters are encouraged to arrive early to ensure
quick access to the Stadium.
The safety and security arrangements for both inside and outside London Stadium have
been developed and agreed by all key stakeholders including the Club, London Stadium 185
and E20 Stadium LLP. The Metropolitan Police Service have been working closely and
effectively with them, will deal with crime and disorder and support all the stakeholders in
making this a safe event.
The Metropolitan Police Service has a tactical solution for matches being held at the London
Stadium which will allow the safe deployment of officers into the stadium, if required, to
deal with any crime or disorder.
The Metropolitan Police Service have confirmed for this fixture, and for every match going
forward, that a tactical solution will be in place at London Stadium. This will allow the safe
deployment of officers into the stadium, if required, to deal with any crime or disorder,
before a permanent Airwave radio solution is installed by February 2017.
Whilst there have been zero arrests made inside London Stadium this season, the
Metropolitan Police Service have a proportionate policing plan that means they can deal
with any crime and disorder inside the stadium, if required. It is worth noting that only four
games at the Boleyn Ground last season had a police presence inside the ground.
Police will also continue to provide an appropriate and visible presence outside London
Stadium for the fixture, as there has been for every game this season.
A great deal of work has taken place behind the scenes to continue to improve the
matchday experience for supporters. London Stadium 185, working with the Club, have
significantly increased stewarding numbers and continue to ensure that all stewards hold, or
are working towards an NVQ level two qualification in spectator safety. The stewarding at
the Stadium is fully compliant with all safety requirements and all members of the
stewarding response teams hold an SIA license. Former Boleyn Ground stewards have also
been deployed in areas that reflect their experience and expertise.
Adequate and appropriate segregation lines have been established inside London Stadium
and additional segregation lines will be in place outside the away turnstile on Wednesday
Ahead of the game, home and away supporters will mix freely around the stadium, however
it is important for supporters to note that there will be post-match segregation.
A cordon will be in place either side of turnstile D (away turnstile) and all away supporters
will egress via the south steps towards Pudding Mill Lane Station. The corridor from turnstile
D to the south steps will be closed to home supporters for around 30 minutes during peak
Due to the post-match segregation, home supporters exiting podium level via turnstiles C, B
and A will need to turn right on exit and walk clockwise around the stadium. Home
supporters exiting podium level via turnstiles E, F and G will need to turn left on exit and
walk anti-clockwise around the stadium.
We strongly advise supporters to listen out on the night as any changes to the plans for
exiting the Stadium will be communicated during the match via the tannoy system, and to
always follow stewards’ instructions to ensure a safe and swift exit.
Due to this process, access to the blue badge car park for disabled supporters will be
delayed immediately after the game. Supporters parked in the blue badge car park should
gather adjacent to turnstiles C and E and will be escorted to the car park once peak egress
There will be no pre-match alcohol sales from the mobile bars outside the Stadium, but bars
will be open as normal inside the ground. All bottled alcoholic beverages will be decanted
into plastic cups. There will be no post-match alcohol sales.
The purchase of tickets for the fixture has been limited to supporters with a recorded West
Ham United purchase history. Please do not come to the stadium if you do not have a valid
match ticket as you will not be able to purchase one on the night and therefore will not be
admitted to the ground.
Collaboration between West Ham United and London Stadium 185 is extensive, with
colleagues routinely working together in pre-match planning meetings, inside the control
room on matchdays and conducting CCTV reviews after every match.
The Club would like to thank our fantastic supporters for the way they have come and put
their support behind the team so far this season. It is important to note that the
overwhelming majority of supporters attending matches at London Stadium so far this
season have behaved impeccably during their visits.
The Club has been proud to welcome week-in-week-out our 10,000 under-16 season ticket
holders and 25,000 supporters who attend as part of a family unit. It is imperative to the
Club that London Stadium offers a safe and family-friendly environment for them and all
Therefore, we must restate that, in line with our zero tolerance policy, any West Ham
United supporters found to be acting inappropriately will be identified and dealt with
As a result of our highly efficient matchday operation and London Stadium’s state of the art
Panomera CCTV system, which provides HD footage of all areas at London Stadium,
23 banning orders have been issued for offences ranging from drinking in view of the pitch
to breaking the line of segregation.
The Club and London Stadium partners would like thank all supporters for sharing our
commitment to deliver the best possible matchday experience for all