Thursday 24 Mar
Updated Thursday 24 Mar 15:00
London Stadium

New Stadium capacity increase FAQs

Following the news that the new Stadium will boast a capacity of 60,000 for West Ham United matchdays next season, whufc.com answers supporters' questions... 



Will everyone on the Priority List get a Season Ticket now?


As was announced in December, there were already five times as many supporters on the Priority List than there were available Season Tickets at the former Olympic Stadium. Even with the release of this additional capacity, there will still be more fans than seats available. However, we cannot say specifically how far we will get through the Priority List, as that will depend on the rate of supporters at the top of the list who choose to go ahead and take up their invitation to a Reservation Centre appointment. At this stage, it seems unlikely that supporters who joined the Priority List in 2016 will be successful in securing a 2016/17 Season Ticket.     

However, as we said from the outset, anyone who does not get an appointment for the 2016/17 season will be automatically transferred onto a Season Ticket waiting list and allocated a ticket as soon as one becomes available to them. In addition, they will have priority to purchase Membership, which is likely to be the only way to secure match tickets for the 2016/17 season, as well as other exclusive benefits. 

Supporters who are not currently on the Priority List, but are hopeful of securing a Season Ticket in the future, are advised that joining the List is the only means of procuring Season Tickets. Those registered will also receive the additional benefit of priority to purchase Membership. Given the unprecedented demand, becoming a member could potentially be the only way to purchase match-by-match tickets. 

How much will these seats cost and where will they be located? 

The new Season Tickets released are all in Band 5, our most affordable seat option and currently the cheapest in the Premier League. The new allocation will be offered on a two year basis at £578 (£289 per season) with finance options available. 

Why are these being sold on a two-year basis?

In light of the extraordinary level of demand for Season Tickets, the Club felt this was a sensible and worthwhile safeguard to ensure that those purchasing are West Ham supporters, who are wholeheartedly committed to the Club’s long-term future on Queen Elizabeth Olympic Park. At only £578 for the two seasons – still substantially cheaper than a Band 4 Season Ticket for one year at the Boleyn Ground – we are confident that the financial commitment will not prove prohibitive.

When will they be available for sale?

Now that new inventory is available, Reservation Centre appointments for the extra seats will resume the week commencing 4 April. 

When will I get my appointment at the Reservation Centre? 

Supporters registered on the Priority List will be contacted in priority order, based on when they joined, to be given a Reservation Centre appointment. In the event that the Reservation Centre team is unable to reach you on the phone, you will subsequently receive an email to that effect as well. Telephoning or emailing the Reservation Centre will have no impact on your priority status.

As we said from the outset, anyone who does not get an appointment for the 2016/17 season will be automatically transferred onto a Season Ticket waiting list and allocated a ticket as soon as one becomes available to them. At this stage, it seems unlikely that supporters who joined the Priority List in 2016 will be successful in securing a 2016/17 Season Ticket.      

What if I don’t get one of these 6,000, will you be releasing more or increasing capacity again?

As we said from the outset, anyone who does not get an appointment for the 2016/17 season will be automatically transferred onto a Season Ticket waiting list and allocated a ticket as soon as one becomes available to them. In addition, they will have priority to purchase Membership, which is likely to be the only way to secure match tickets for the 2016/17 season, as well as other exclusive benefits.

Working closely with the E20 partnership and Stadium operators LS185, the Club will continue to explore its options in the coming seasons in order to meet the unprecedented demand.