A message to supporters from the Vice-Chairman


With the Hammers’ Premier League curtain-raiser at London Stadium drawing ever nearer, Vice-Chairman Karren Brady has written to supporters…  

West Ham United's opening games at London Stadium have been hugely successful in terms of record crowds, supporters’ feedback on the Stadium, the atmosphere and the matchday experience.

However, the Club has also been alerted by a number of supporters to incidents where individual fans or small groups are standing up throughout, spoiling the views for other fans sitting behind them, and refusing to sit down even when asked by their fellow supporters to do so.  

It is enormously disappointing that a large number of children, elderly supporters and, in particular, those with disabilities had their enjoyment of these opening games affected by the decision of individuals in the rows in front of them to stand throughout the games. 

As a family Club, with in excess of 10,000 Under-16 Season Ticket Holders at our new home, we believe it is unacceptable that the experience of our youngest and oldest fans should be affected in this way.

We would therefore appeal to all fans to show due respect and consideration to those around and behind them, especially for children, the elderly and those with disabilities, and remain seated during future matches at London Stadium. 

Supporters are reminded that the regulations which govern all Premier League clubs state:   

"Persistent standing in seated areas whilst play is in progress is strictly forbidden, and may result in ejection from the ground."‎

Therefore, those who stand persistently are at risk of having their Season Tickets permanently revoked. We are obviously reluctant to take any such action against loyal fans, and we hope that we will not be put in that position. 

Supporters should note that Stadium stewards have been strongly briefed on the matter and are acting on the Club’s authority. 

With sell-out crowds attending West Ham fixtures this season, we want them all to enjoy every second of the action in comfort and safety, especially that new generation of Hammers fans able to attend our matches for the first time. 

We absolutely appreciate that this is a momentous time for the Club and supporters, naturally, are excited. This is a learning curve for us all but we must start the way we mean to go on.   

So we urge all our supporters to play their part, stay seated so that everyone can see and enjoy the game, and join together in creating a new era in our Club’s great history. 

Baroness Brady CBE