Seat selection at the new Stadium

West Ham United have revealed important details of the process and timetable for selecting seats in the Club's magnificent new Stadium on Queen Elizabeth Olympic Park for the 2016/17 season.

• Seat selection process for Season Ticket Holders to run from April 2015 to February 2016
• Each 2015/16 Season Ticket Holder given individual appointment at Reservation Centre
• Season Ticket Holders given appointments in order of their price band at the Boleyn Ground, starting with price band 1 through to price band 4
• To ensure fairness, Season Ticket Holders will be given priority in the same band as their Boleyn Ground Season Ticket
• Supporters will have the opportunity to group with friends and family
• Further detailed information included in special new Stadium seat selection FAQs

The Club's first priority is to offer every Season Ticket Holder a comparable seat in the new Stadium to the one they have for the final season at the Boleyn Ground.
Additionally, Season Ticket Holders are able to group their seats together with friends and family and have the opportunity to bring with them up to two new Season Ticket Holders.
In devising a process to meet those priorities, the Club had three guiding principles: that the process should be fair and transparent to all supporters, with the efficiency to accommodate 40,000 supporters coming through the Reservation Centre doors.  

The process
Every Season Ticket Holder who renews their ticket for the final season at the Boleyn Ground will receive an invitation to attend a personal appointment at the Club's Reservation Centre at Westfield Stratford City. The appointments will take place between April 2015 and February 2016.
At the Reservation Centre, a Club adviser will present the various ticketing options available for the big kick-off in August 2016. Supporters will be shown the surroundings and views from different seats in the Stadium using state-of-the-art Virtual Venue technology.

The Club is committed to ensuring Season Ticket Holders have the opportunity to select seats at the new Stadium in an equivalent price band and location to their seat at the Boleyn Ground. As outlined in the graphic below, they will therefore be allocated their appointment based on the price band and seat location of their 2015/16 Season Ticket. 

They will have a choice of seats in their existing price band or from any available seats in price bands above. If Season Ticket Holders wish to choose a seat in a lower price band, they can do so, but only after all Season Ticket Holders in that price band have had the opportunity to select their seats. This is to protect the rights of Season Ticket Holders in lower price bands and ensure that they are in no way disadvantaged by the process or by their fellow supporters.

Each Season Ticket Holder will also have the opportunity to bring up to two new Season Ticket Holders with them to the new Stadium, and - subject to availability - choose the additional seats together. Larger groups wishing to sit together will be able to register for a group Reservation Centre appointment. For further information on the 'grouping' process and the seat selection process as a whole, please refer to the FAQs here.

Season Ticket prices for the new Stadium will be comparable to those for the final season at the Boleyn Ground, further details of which will be released in April 2015. Upon visiting the Reservation Centre, supporters can secure their 2016/17 Season Ticket with a 25 per cent deposit and the remaining balance is then due in June 2016.

Once all 2015/16 Season Ticket Holders' appointments are complete, and the new Stadium waiting list has been serviced, any remaining Season Tickets will be made available for general sale.
The waiting list for new Stadium Season Tickets will open later this year. Until then, the only way to guarantee your priority in the seat selection process is by holding a Season Ticket for the final season at the Boleyn Ground. 

Current Season Ticket Holders will receive a brochure including details of the seat selection process and new Stadium facilities, while further information regarding the process and timetable can be found in the seat selection FAQs.