West Ham United are pleased to announce that from 14 May 2008 the ticket office will be working with a new ticketing company - as part of an ongoing commitment to offer supporters as high a level of service as possible.
The ticket office will be using software called Seethreesixty Venue Solutions. We are confident that in addition to the many benefits the system offers internally, the improved level of functionality and user friendly design of the software will result in a far more satisfactory booking experience.
Seethreesixty is part of the See tickets group and together they will provide the club with new facilities for both online and telephone bookings. What will be immediately noticeable to supporters is the new-look online service and we can confirm that amongst its many benefits will be:
Reduced Booking Fees
Previously all supporters paid £1.50 per ticket online. However, from the start of the 2008/09 campaign, season ticket holders and members will pay just 50p per ticket when purchasing tickets via the internet.
Ticket Trade In
Season ticket holders will have access to the new 'Ticket Trade In' facility. This means that once a fixture has been declared as sold out by the ticket office, any season ticket holders unable to attend that particular fixture will, via the internet, be able to offer his/her seat available for purchase.
All seats posted by season ticket holders will immediately appear on the seating plan as available for purchase by other supporters.
Once sold the season ticket holder's card would be blocked for that fixture and they would receive a credit against their account which can then be used against either a season ticket renewal or the purchase of a seat for a home cup fixture.
In the case of a seat remaining unsold, at an agreed period of time before the fixture the card would be reactivated allowing the season ticket holder the opportunity to attend.
Further information on this service will be forwarded to season ticket holders shortly.
View Available Seats
Whereas previously supporters purchasing tickets online were allocated seats on a best available basis you will now have the option of actually viewing the seating plan and selecting available seats of your choice. Alternatively for speed you can just enter the number of seats required and use the Quick Tickets option.
Although you may have previously registered to the current online booking service before you can access the new service you will be required to re-register for the new service.
This is a quick and simple process. It will enable you to prepare for either season ticket or club membership checking and to make any changes to the data currently shown or alternatively register in advance of match ticket sales for the new season.