West Ham United have been awarded Hospitality Assured
accreditation for the hotel at the stadium.
The award follows on from the Investors In People and East London and Essex Growth Business Of The Year awards that the club received in 2002.
The accreditation means, says David Thorpe-Tracey, Director of Hospitality, that the club are "satisfying exacting criteria about providing an excellence of service."
It also ensures that there is a mechanism in place to respond to any suggestions from the customers about how service can be improved.
As well as the hotel, the conference facilities - available round the clock - are proving extremely successful.
For hotel reservations and enquiries please ring 020 8586 8200.