West Ham United Football Club is committed to providing the best service to our fanbase and any supporters visiting London Stadium.

All feedback received to the Club plays a vital role in helping us to achieve this, so please do not hesitate to contact us should you have any queries, concerns or suggestions that you would like to share with us.

All feedback is gratefully received and helps shape the future of West Ham United. 

The best way to get in touch with the Club is to contact our Supporter Services team (pictured, above) through one of the following methods: 

Email: [email protected] 

X: @westhamhelp

Online:  Hammers Help

If your question is for a specific department, you can find their contact details here.

Our Supporter Services team consists of nine members - Cat, Kerry, Lee, Georgia, Charley, Evie, Shelley, Stephen and Tyler.

We are committed to providing the best service for all supporters and visitors to London Stadium and Victoria Road Stadium and are here to help you with any enquiries, feedback and complaints that you wish to raise with us.

On a matchday, the team look after our 55 Supporter Liaison Officers who assist with all supporter enquiries and are positioned on the approach to the stadium, at search lanes, dedicated information points on the island, the Accessible Shuttle Bus service, on the away supporters' routes, and of course, inside the stadium.

If you see the team on matchday, come and say hello! We're happy to help wherever we can.

For general queries or questions, you may find your answer on the Hammers Help Centre, our self-service portal designed to provide help to supporters on a broad range of topics. Here you can find the answers to all our FAQs! 

To view information on GDPR see our Privacy Policy.

For our complaints procedure please see here.