Supporter Consultation

West Ham United appreciates how important it is to consult with its supporters, especially during these challenging and uncertain times, not just in football but in our everyday lives as a result of the Covid-19 pandemic. While we know your support for West Ham United will never waver, the way in which you follow the Club will be different at the moment so our communication with you is particularly crucial at this time. We can’t wait to regularly see supporters back at London Stadium once again, as soon as it is safe to do so.

As always, we welcome and value your feedback, and our Ticketing and Supporter Services teams continue to be available for you to contact. We take note of all the feedback supporters provide to us, using your calls, emails,  letters, survey responses, tweets, and of course the discussions we have with supporters’ groups, to form a measured understanding on any views and suggestions relating to Club policy and services. Your feedback helps us to identify the matters that are most important to the fanbase, so get in touch! We want to hear from you.

Supporter consultation is being redefined at West Ham United. We listened to our supporters’ representative groups and it was clear there was a desire to evolve the approach to structured dialogue and consultation between the Club and supporters. In February 2020, we approached the Football Supporters’ Association (FSA) to establish dialogue between the Club, several West Ham United supporters groups and the FSA, with the aim to achieve what we hope will prove to be a unique and strong communication process between the Club and representative groups, for the benefit of all supporters across the fanbase.

Discussions on the new model of engagement have continued throughout the pandemic, with the Club and FSA meeting with supporters’ groups as a collective and individually to understand how everyone can help the relationship to grow constructively. We believe the model for engagement has to be led by the supporters and, with this in mind, we have continued to meet on matters that are important to our fans, including Club/supporter communications and, most topically, the return of supporters to matches. The following meetings have taken place recently and we will continue to liaise with all groups on a regular basis, using their feedback in conjunction with the views and opinions received across our multiple forms of supporter engagement. More information on consultation for the 2020/21 season will be announced in due course.

Recent supporters’ meetings 

 

 

West Ham Women Supporters’ Board

WSB first meeting, launch of Women Season Tickets and stadium move

August 2020

WHU supporters’ groups/FSA

Season Tickets and return of supporters to matches

July 2020

WHU supporters’ groups/FSA

Supporter communications

September 2020

West Ham Women Supporters’ Board

Return of supporters to matches

October 2020

WHU supporters’ groups/FSA

Supporter consultation

November 2020

WHU supporters’ groups/FSA

Return of supporters to matches – v Manchester United

December 2020

WHU supporters’ groups/FSA

Return of supporters to matches – v Crystal Palace

December 2020

Executive Bondholders Committee

Ticketing and return of supporters to matches

December 2020

Disabled Supporters’ Board

Return of supporters to matches

December 2020

*WHU supporters’ groups includes; Any Old Irons, BAME Hammers, Bondholders, Disabled Supporters’ Board, Hammers United, Official Supporters’ Club, Pride of Irons, West Ham United Independent Supporters’ Association