Code of Conduct

Supporter Code of Conduct

You must read and agree to follow this code at all times.  If you have purchased tickets on the behalf of others, please make sure they have also read this Code of Conduct. 

This Code is designed to help create a safe and enjoyable environment and to protect you and your fellow supporters. To assist Club staff please take the time to know what is expected of you. If you do not comply with this code, you may be denied entry or asked to leave the stadium.

Before purchasing a ticket, and again before attending a match, you must decide whether it is appropriate for you to attend, including careful consideration of associated risks and your vulnerability status. This will include consideration based on your own personal circumstances (including your age, group size and make up, health status and susceptibility to infection). 

The Club cannot completely eliminate the risk of COVID-19. Therefore, if, you feel uncomfortable with the risk, you should not attend a Match.

You MUST NOT attend if: 

  • You or anyone else you are attending with has any COVID symptoms and/or is required to self-isolate 
  • Any other COVID restrictions affect you and mean you cannot or should not attend.

 

You MUST: 

  • Be prepared to show a valid NHS COVID Pass ahead of entering the stadium if you are over 18. If you are unable to produce an NHS COVID Pass you should be able to show other proof of full vaccination or negative COVID test before 48 hours of arrival. 
  • You can download and register with the NHS App to generate an NHS COVID Pass if you have been fully vaccinated, registered a negative test in the previous 48 hours, or in some other limited circumstances.
  • Supporters should visit https://www.whufc.com/fans/hammers-hub/covid19-status-guidance for further guidance COVID Certification, including acceptable alternative forms of evidence.
  • You can expect staff to check your COVID Certification on entry and checks will be conducted at random. 
  • Arrive in good time to go through all the necessary entry procedures. 
  • Bring personal identification that matches your COVID Certification
  • Bring a face-covering to wear in all indoor areas. Government have stated they expect and recommend that members of the public continue to wear face coverings in crowded and enclosed spaces where you come into contact with people you don’t normally meet.
  • Therefore, all supporters aged eleven or over are expected and recommended to wear a face covering whenever located in indoor areas, other than when eating or drinking, or where exempt. Face coverings are not required to be worn by Supporters when they are seated in the Stadium bowl, which is left to personal choice.
  • All supporters are strongly advised to do a rapid lateral flow test twice a week (every three to four days) to check if you have the virus and submit your results to the NHS App, in line with Public Health guidance.
  • You are reminded that face coverings should be worn for the full duration of journeys on the Transport for London network, including inside train and bus stations. Supporters are urged to wear a face covering on all forms of public transport while travelling to and from London Stadium. Plan your journey in advance to arrive in good time to go through all the necessary entry procedures.
  • Supporters sitting in General Admission are recommended to ‘check in’ at London Stadium using the Track and Trace scanning points before entry, in line with continuing Public Health guidance. Supporters sitting in Club London will be asked to ‘check in’ using Track and Trace scanning points before entering their respective hospitality area, again in line with continuing Public Health guidance. There is fresh air ventilation in all enclosed rooms inside London Stadium.
  • Make sure you know in advance where your entry point is and if any entry time is specified on your ticket, be there on time.
  • Supervise any children attending with you and ensure that they and others attending with you follow this Supporter Code of Conduct at all times.
  • Be respectful to others in your vicinity (supporters and staff) taking a responsible approach to others, particularly those in close proximity, including avoiding excessive shouting/singing/celebrations as that increases the risk of transmission of COVID-19. You should avoid hugs, high-fives and any unnecessary close contact with people who are not known to you.
  • Follow good hygiene practices at all times, including;
    • Washing or sanitising your hands regularly, using the hand sanitiser dispensers provided - supporters are also encouraged to bring their own hand sanitiser in bottles no larger than 50ml;
    • Avoiding unnecessary contact with commonly touched surfaces such as handles and railings wherever possible and safe to do so;
    • Ensuring your mouth and nose is covered if you need to cough or sneeze, using your face covering, a tissue and/or the crook of your elbow as appropriate. Tissues should be disposed of carefully and safely and you should ensure you wash or sanitise your hands appropriately.
  • Only sit in the seat with the seat number that matches that on your ticket and remain in your seat whenever possible.
  • Where possible wait for times when gangways are clear before leaving your seat and always follow the signs indicating which way to go.
  • When using the Stadium’s amenities, such as toilets, food and drink outlets, or concessions, avoid queues wherever possible by checking to see if any of them are not in use, or following the instructions of stewards and other staff members.
  • Be aware that all payments inside the ground are contactless.
  • Comply with all other relevant guidance and rules related to COVID-19 protection, including those of the government and public health authorities. 
  • Follow any instructions or given to you by stewards or other staff to help ensure that the Stadium is carefully managed for everyone’s safety.

You MUST NOT:

  • Attend the Stadium if you have any COVID-19 Symptoms (including a high temperature, a new continuous cough, a loss of sense of taste/smell)
  • Gather outside of the Stadium before or after the match in a way that breaches the instructions of stewards or other club staff.

Please BE AWARE:

  • Supporters are strongly recommended to wear face coverings in crowded and enclosed spaces, as per Government guidance.
  • Face coverings are not required to be worn by supporters when they are seated in the stands, which is left to personal choice.
  • If you feel ill or develop any COVID-19 symptoms while at the match please contact your nearest steward who will direct, you to the appropriate medical facility.
  • If you engage in any conduct that is intended to transmit the COVID-19 virus you will be ejected from the stadium, the police will be contacted and you will be subject to the Club’s sanction tariff potentially including a lifetime ban.
  • If you feel ill or develop any COVID-19 symptoms while at the match please contact your nearest steward who will direct, you to the appropriate medical facility.
  • Please be aware that as a condition of purchasing or being allocated a ticket, you will need to provide your contact details (and those of other members of your party) to support and assist NHS Test and Trace. This information will be kept securely for 21 days before disposal.
  • ​​​​​​​Please read the Data Protection Notice relating to this use of your personal information
  • ​​​​​​​All other terms and conditions and Ground Regulations will continue to apply and must be complied with.

Thank you for your support.

For any queries, please contact our Supporter Services team via email at [email protected]​​​​​​​