Ticketing Update - June 2020

SEASON TICKETS 2019/20 

Now that it has been confirmed that our final five home fixtures of the 2019/20 campaign will be played without supporters present, the Club can confirm that our valued Season Ticket Holders and Club London Members have been credited the pro-rata value of the remaining five home matches, which can be used to reduce the cost of their 2020/21 Season Ticket, or receive a refund. The same applies for Women’s Super League Season Ticket Holders.

Opting to take a credit is an easy and convenient way for Season Ticket Holders and Club London members to instantly guarantee their seat for next season without having to wait for the renewal period, with all supporters benefiting from the price freeze that has been confirmed for 2020/21 Season Tickets*, as well as, of course, helping to support the Club through these testing times.

Additionally, Club Cash balances have been extended to 31 July 2021, so supporters can credit this against their 2020/21 renewal safe in the knowledge that funds will be held securely and will be used only upon their confirmation when the 2020/21 renewal process is opened.

 

MATCH TICKETS 2019/20

West Ham United can confirm that a credit has been issued to the value of each General Admission and Club London match ticket purchased for any outstanding Premier League home fixture in the 2019/20 campaign, with the option to use that credit for any future match including the equivalent seat for the most sought after fixtures or the corresponding fixture in the 2020-21 season if played in front of fans, or receive a refund.

The same applies for any away tickets purchased for Premier League fixtures or any outstanding home Women’s Super League fixtures.

 

SEASON TICKETS 2020/21

The Club will work with our fans in these times to support any Season Ticket Holders and Club London Members who wish to retain their seats in the event of a change of circumstances. 

We are unable to make any further comment on plans for the 2020/21 campaign at this point but would like to reassure supporters that we will personally contact all Season Ticket Holders and Club London Members at the appropriate time with further information.

 

FURTHER UPDATES

The Club has directly notified every supporter of their options and the process for credits and refunds to be administered. Our Ticket Office and Club London account teams are on hand to personally answer any questions supporters wish to ask following the receipt of their communications. We’ll continue to keep Season Ticket Holders and Club London Members up to date directly with information, including about your 2020/21 renewal at the appropriate time.

IF YOU ARE A SEASON TICKET HOLDER, CLUB LONDON MEMBER OR MATCH TICKET HOLDER AND HAVE NOT RECEIVED AN EMAIL REGARDING YOUR TICKET, PLEASE EMAIL SUPPORTER SERVICES AT supporterservices@westhamunited.co.uk
 
We would like to reiterate our sincere thanks to the selfless NHS staff for their tireless devotion and key workers around the country who have provided vital services during this time.

The thoughts of everyone at the Club continue to be with those affected by the COVID-19 virus, particularly the older and more vulnerable members of our community. Please continue to look after yourselves and each other.

*Season Ticket price freeze applies to all Season Ticket Holders renewing for 2020/21 and is based on the Club retaining its Premier League status for the 2020/21 campaign. Season Ticket prices for 2020/21 will be announced at the appropriate time, with prices adjusted accordingly should any fixtures be played without supporters present.