Supporter Services assisting the Claret & Blue Army Over Land and Sea
As West Ham United continue our journey in the Europa League on Thursday night in Genk, the Supporter Services team will also be on their own new travels as the Club looks to have a greater presence at away matches both domestically and abroad this season, supporting our loyal traveling contingent of Hammers fans over land and sea.
With the recent arrival of new Supporter Liaison Officer Sophie Lawson, the Club aims to get in contact with more supporters than ever before, listening to your experiences, noting feedback, and helping with anything you need. The Supporter Services team are based at London Stadium almost six days a week, so there is nobody better to bump into on matchday should you need something at the time or if you have a query for us to follow up on during the week.
Joining Sophie in Belgium this week are Supporter Services Executives Lee Woodcock, Charley Burgess and Chelsea Samson. Lee travelled to Zagreb in our last game on the continent and was at Villa Park last Sunday travelling on the Club’s official coaches with the fans.
"It was a great experience meeting up with the supporters travelling to Zagreb over the few days we were in Croatia," he said.
"On the morning of the match we usually meet up with representatives of the host club who show us around the stadium, so we know what we can expect by way of experience for our supporters on matchday. There’s such a buzz about being in Europe and being out here in Belgium with the fans."
The Supporter Services role goes beyond being outside the turnstiles helping with queries on a matchday, the team also ensures supporters receive important pre-match information before travelling and on the day of the game
"As well as communicating with and meeting supporters before the game, I also answer queries and update the Supporter Services Twitter page with matchday and travel information in the lead up and on the day of the fixture on @WestHamHelp. We also do regular competitions and giveaways, so if you haven’t already make sure you drop us a follow!" Lee added.
The relationship we have with our supporters is vitally important to us, with the Board and senior management championing the growth in the team and the number of ways supporters can get in touch with the Club. We take note of all the feedback supporters provide to us, using your calls, emails, letters, survey responses, tweets, and of course the discussions we have with supporters’ groups, to form a measured understanding on any views and suggestions relating to Club policy and services. Your feedback helps us to identify the matters that are most important to the fanbase, so please get in touch!