FAQ

Q: Will the new Stadium look and feel like West Ham United's home?
A: Yes. The Stadium will be decked out in Claret and Blue and will undoubtedly feel like the Club’s home on a match day. There will also be a fully operational, permanent Ticket Office and Club Store managed by West Ham United staff, and open all year round.

One consistent message from supporter groups is that the success of the move will rest on the fans acceptance of the Stadium as the home of West Ham United. The Board are 100 per cent committed to making this and it have become a guiding principle in all decisions made about the design and decoration of the Stadium.
Q: When will we see what the new Stadium looks like?
A: There are several CGI representations of the Stadium on the new Stadium pages of whufc.com. It is also possible to track the development of the transformation as it happens by viewing the feeds from three high definition time-lapse cameras installed at the site.
Q: When will West Ham United play their first game at the new Stadium ?
A: West Ham will be based at the new Stadium from the start of the 2016/17 season. There will likely be a one or two pre-season test fixtures, just as the Club host an annual home pre-season fixture at present.
Q: What will the facilities at the new ground be like?
A: The facilities at the new Stadium will be world class, from the field of play to the supporter facilities. The new Stadium will boast more than double the number of catering outlets, with a much wider variety of choice, and more than three times the number of toilets – 995, in comparison to 283 at the Boleyn Ground.

We will also be able to provide a host of new premium season tickets and hospitality facilities, way beyond what we are able to offer at the Boleyn Ground, which themselves will be a substantial generator of additional income.
Q: Will there be improved matchday catering at the new Stadium?
A: Absolutely. We have looked at the other top stadia around the world, and our intended catering offer will at least match, if not exceed, the current best in the market.

The frustrations our supporters currently experience at the Boleyn Ground, such as long queues and limited choices, will not apply in the new Stadium, where we will have more than double the number of outlets.
Q: What will the pitch be like?
A: The pitch quality will be second to none with under-soil heating, drainage and an all-new Desso field of play. The Desso surface at the new Stadium is recognised globally as the optimum in pitch technology and will serve the proposed multi-use functionality perfectly.
Q: What is the transport situation?
A: One of the core benefits of the move is that the venue is one of the most well-connected in Europe, so there will be all manner of simple ways to travel on public transport to the ground on a matchday.

It is already served by the second best-connected station in London and nine lines across London's Overground and tube network, with Crossrail set to be added by 2017. This was one of the Stadium’s key attractions to the Club, as it will ensure easy access – within minutes in many cases – from our core catchment areas throughout Essex and east London.
Q: What provisions are being made for disabled access to the former Olympic Stadium?
A: There is dedicated Blue Badge Parking on the actual Stadium Island. There are 49 in total, although a fraction of these will be required for Outside Broadcast Vehicles. The Boleyn Ground, by comparison, has in the region of 20 disabled spaces across three sites.

There is also a lot of coach car parking, so a park and ride type operation would be feasible too.

As for public transport, recent improvements to the London Underground will aid disabled access to the new Stadium.

Boarding ramps have been introduced at a number of stations across the network including West Ham and Stratford, which will allow greater access on a matchday to the Club's new home.

The portable ramps were first introduced at 16 tube stops for the Olympic Games and following their success, Transport for London (TFL) has decided to roll them out across the network.
Q: What will the final capacity be?
A: The capacity of the new Stadium will be 54,000 in football mode.
Q: Can we take the 'The Champions' sculpture with us?
A: The intention is to relocate ‘The Champions’ sculpture to the new Stadium Island, in accordance with fans' wishes. Planning permission has been submitted to install the statue on Champions Place, where it will be housed along with thousands of personalised messages from fans, etched in stone paving.
Q: Will there be an opportunity to honour Club legends at the new ground?
A: Absolutely, and this is an essential part of plans to make the Stadium feel like the Club’s home. As well as Champions Place, two of the new Stadium stands will be named after West Ham legends Bobby Moore and Sir Trevor Brooking. Opportunities to pay tribute to other West Ham heroes are being explored, details of which will be announced at a later date.
Q: Who is leading the Stadium transformation project?
A: International infrastructure group Balfour Beatty Group Ltd are leading the day to day construction work on the Stadium’s redevelopment.

The Club is working closely with the The E20 Stadium Partnership, established between the London Legacy Development Corporation (LLDC) and Newham Council, and Stadium operator Vinci Stadium to ensure that watching a West Ham home fixture remains one of the very best days out in the Premier League.