Accessibility

Access, equality and inclusion are at the heart of our values at West Ham United and we are unequivocally committed to providing a fully inclusive and equal experience for all supporters and visitors to London Stadium.

Since moving to London Stadium in 2016, we have created a range of facilities and services to assist supporters with disabilities. Our stadium is a fully accessible venue, with lifts and all public areas designed specifically to accommodate the needs of supporters with access requirements.

Our Access Statement will provide you with all the information you need in relation to access, services and facilities and to help you plan your visit to London Stadium.

Contact the Accessibility team

We want to ensure your experience is as comfortable and enjoyable as possible, so if you have any enquiries relating to accessibility please contact Julie Pidgeon in our Accessibility team on 0333 030 0174 or email accessibility@westhamunited.co.uk.

Accessibility FAQS

If you have a question relating to accessibility, visit the Hammers Help Centre, our 24/7 self-service portal designed to assist with a broad range of Accessibility FAQs. 

Hammers Help is a fully-accessible platform and the Club has invested in an Accessibility toolbar to assist supporters with disabilities when using the Hammers Help Centre.

The toolbar is a Cloud-based web accessibility solution, which allows supporters to customise Hammers Help in the way they need it to work for them.

Supporters can access the toolbar through clicking the ‘Enable Accessibility Toolbar’ at the bottom left-hand corner of the page to enable features including; text to speech functionality, dyslexia software, an interactive dictionary, magnifying tool, translation software with over 100 languages and many other features. 

Disabled Supporters' Board

Established in April 2017, the Disabled Supporters' Board (DSB) was created as a platform for meaningful engagement and is the key conduit between accessibility supporters and the West Ham United Board, with the aim of working together to consult, discuss and set actions to help us achieve the best experience for our accessibility supporters across all areas.

There are 18 DSB members, with Chairpersons and London Stadium Season Ticket Holders Cathy Bayford and Trevor Bright also representing Accessibility supporters on the Official Supporters' Board (OSB) and Premier League forums.

To contact Cathy or Trevor, or to find out more about the DSB, click Disabled Supporters' Board.