Exclusive Live Q&A Event – Terms & Conditions
1. Eligibility
1.1. This exclusive Live Q&A event (the “Event”) is available exclusively to eligible Claret and Blue Members and Season Ticket Holders.
1.2. Eligibility to enter the ballot is subject to the participant holding a valid Claret and Blue Membership or Season Ticket at the time of entry.
1.3. Eligibility to enter the ballot does not guarantee attendance at or access to the Event. Places are limited and are subject to successful selection through the ballot process.
2. Ballot and Event Entry
2.1. The Event is a balloted event and places will be allocated to eligible entrants selected through the ballot.
2.2. Entry into the ballot is not a guarantee of a place at the Event. Attendance is subject to being successfully selected in the ballot.
2.3. Only eligible Claret and Blue Members and Season Ticket Holders who meet the stated entry requirements will be included in the ballot.
2.4. Successful entrants will be notified using the contact details associated with their membership or Season Ticket account.
2.5. The organiser's decision regarding the ballot and allocation of places shall be final, subject to applicable law.
2.6. Ballot entries are non-transferable. A place awarded through the ballot may only be used by the eligible member or Season Ticket Holder selected.
3. Event Access
3.1. The Event will take place virtually via an online platform. Details of how to access the Event will be provided to successful entrants in advance.
3.2. Successful entrants are responsible for ensuring they have a suitable internet connection, compatible device and any software required to access the Event.
3.3. The organiser does not guarantee uninterrupted access to the Event and shall not be responsible for any technical difficulties, connectivity issues or other circumstances outside its reasonable control.
3.4. Access details must not be shared, published, forwarded or otherwise made available to anyone who is not eligible to attend the Event.
4. Free Event and Monetary Value
4.1. The Event is provided free of charge to eligible Claret and Blue Members and Season Ticket Holders.
4.2. As no payment is required to enter the ballot or attend the Event, the Event and any place awarded through the ballot have no monetary value.
4.3. A place at the Event may not be sold, exchanged, transferred for monetary consideration or otherwise commercially exploited.
4.4. There is no entitlement to any cash alternative, refund or compensation in connection with the Event or participation in the ballot.
5. Event Content
5.1. The format, speakers, guests, timings and content of the Event may be subject to change.
5.2. The organiser reserves the right to amend, postpone or cancel the Event where reasonably necessary, including due to unforeseen circumstances or circumstances outside its reasonable control.
5.3. Participation in the Event does not guarantee that a participant's question will be selected or answered.
5.4. Questions may be moderated before or during the Event. The organiser reserves the right not to address questions which are considered inappropriate, offensive, defamatory, unlawful, repetitive, commercially sensitive or otherwise unsuitable for the Event.
6. Participant Conduct
6.1. Participants must behave respectfully and appropriately throughout the Event.
6.2. Participants must not use the Event to post or communicate any material that is unlawful, abusive, threatening, discriminatory, defamatory, obscene or otherwise inappropriate.
6.3. The organiser reserves the right to remove or restrict a participant's access to the Event where their behaviour is considered inappropriate or disruptive.
7. Recording and Content
7.1. The Event may be recorded, photographed or otherwise captured for operational, archival, editorial or promotional purposes.
7.2. By participating in the Event, participants acknowledge that their name, image, likeness, voice and/or contributions may appear in recordings or other Event-related content, subject to applicable law and the organiser's privacy policy.
7.3. Participants must not record, reproduce, livestream, distribute or commercially exploit the Event or any part of it without prior written permission.
8. Questions and Contributions
8.1. By submitting a question or other contribution for consideration during the Event, participants confirm that the contribution is their own and does not infringe the rights of any third party.
8.2. The organiser may use questions and contributions submitted as part of the Event for Event-related editorial, digital or promotional purposes, subject to applicable law and privacy requirements.
9. Personal Information
9.1. Any personal information collected in connection with the ballot or Event will be handled in accordance with the West Ham United’s privacy policy and data protection obligations.
9.2. Participants should ensure that any information they share during the Event is appropriate for a virtual environment.
10. General
10.1. Entry into the ballot constitutes acceptance of these Terms and Conditions.
10.2. The organiser reserves the right to amend these Terms and Conditions where reasonably necessary.
10.3. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
11. Organiser
11.1. The Event is organised by West Ham United FC References to the “organiser” in these Terms and Conditions mean West Ham United FC.