Are you Match Ready? Checklist

  • Ensure your mobile phone is fully charged and that you have your matchday e-ticket, either downloaded to your smartphone or printed out, ready to scan upon entry as you approach your turnstile. For more information on ticketing options, click here.
  • Plan your journey to London Stadium and ensure you arrive early and at least one hour before kick-off
  • Follow the Supporter Code of Conduct when at the stadium
  • Ensure you have proof of your COVID-19 status: that you have been fully vaccinated or have a negative lateral flow test result in the previous 48 hours
  • Do not travel to the stadium if you feel unwell or display COVID-19 symptoms

All ticket holders will receive direct email and SMS from the Club with further information.

Visit or @WestHamHelp for the latest information.



COVID Status checks

The Premier League and clubs shared a common goal to keep supporters as safe as possible during the COVID pandemic. Supporters are advised that spot-checks requiring fans to show their COVID-19 status will be increased for forthcoming games.

Supporters aged 18 or over should attend the match only if they either have a valid NHS COVID Pass, can show valid alternative proof that they have been fully vaccinated or have registered a negative COVID test in the previous 48 hours.

For full information and support visit


Before attending

  • Arrive at least 60 minutes before kick-off to avoid queuing in busy periods
  • Use all available stations, from Stratford, Stratford International, Stratford High St, Pudding Mill Lane, West Ham, Hackney Wick
  • Supporters are advised to arrive via the Bridge closest to their turnstile
  • Plan your route in advance by visiting or
  • Please do not attend the match if you have tested positive for COVID-19, have any symptoms, are supposed to self-isolating or in quarantine, or have been in recent contact with someone who has themselves tested positive.
  • In line with Premier League guidance, supporters should be prepared to show proof that they are either fully vaccinated or have returned a negative Covid test no more than 48 hours before kick-off as spot checks will be taking place.
  • Your tickets must only be used by the bearer of the ticket. Please ensure your phone is fully charged if using for digital tickets
  • Supporters are urged to wear a face covering on all forms of public transport while travelling to and from London Stadium. Stadium staff will be wearing face coverings and we would encourage you to continue to do so, unless medically exempt, in line with public health guidance for crowded places.
  • Supporters are recommended to ‘check in’ at London Stadium using the Track and Trace scanning points before entry, in line with continuing Public Health guidance
  • All supporters are strongly advised to do a rapid lateral flow test twice a week (every three to four days) to check if you have the virus and submit your results to the NHS App, in line with Public Health guidance.
  • Should you feel unwell while attending the match, make a steward aware as soon as possible and appropriate medical assistance will be provided. If you develop COVID-19 symptoms, please seek medical advice and the leave the Stadium for the safety of your fellow supporters.
  • By purchasing tickets, you agree to West Ham United's Ticket Terms and Conditions of Issuance and the Code of Conduct.
  • Only bags of size A4 or smaller will be permitted into the stadium, so please only bring such essential belongings that can be carried on your person. Medical exemptions apply
  • Check and @WestHamHelp for up to date matchday information


Arrival at London Stadium

Click here for a map

For more information, please visit the Hammers Hub.

You may also wish to visit the Hammers Help Centre for full information.

  • Supporters are encouraged to arrive at London Stadium a minimum of 60 minutes before kick-off
  • In line with Premier League guidance, supporters should be prepared to show proof that they are either fully vaccinated or have returned a negative Covid test no more than 48 hours before kick-off as spot checks will be taking place.
  • All hospitality supporters are recommended to arrive via Bridge 3. See map
  • We strongly recommend that all supporters aged eleven and over wear a face covering, unless medically exempt
  • All supporters above the age of 16 are advised to carry photo ID and have their ticket ready before entry
  • All supporters will need to submit to a security search prior to entry
  • Bridges 1, 3, 4 and 5 will be open on the morning of the game
  • General admission turnstiles will be open 90 mins before kick-off
  • Hospitality entrance B will be open 2.5 hours before kick-off
  • London Stadium is completely cashless. Food and drink will be available inside the stadium and in the outside bar areas of the Billy Bonds Stand, with further information available in advance of the game on the Hammers Help centre
  • Programmes will also be available via cashless payment from the Stadium Store and outside of the Billy Bonds and West Stands
  • The Stadium Store will be open from 9am, we would strongly recommend that all supporters aged eleven and over wear face coverings while shopping, unless medically exempt.
  • The Ticket Office windows will be open from 9am. The Ticket Office telephone lines are open from 9am on matchday on 0333 030 1966
  • The Accessible Shuttle Bus service will be in operation from 2.5 hours before kick-off from Stratford (Platform 13) and Stratford International to the Stadium Store Car Park
  • SLOs and stewards will line the routes to and from Stratford. Staff will also be present on routes from other local stations on approach to the stadium to greet fans and provide directional assistance
  • Supporters with access requirements will be contacted in advance of the game to provide them with all the information they need on the shuttle bus service
  • All tickets will be issued in digital form, with the option of printing out an e-ticket. If supporters do not have access to a digital ticket, smartphone, or print at home facility they will need to contact the Ticket Office on 0333 030 1966 in advance of the game. Lines are open Monday to Friday from 9am – 5pm and on matchday from 9am.