CLICK HERE FOR OUR DISABLED SUPPORTERS POLICY


Information for both home and away matches is shown via the ticket information section of the website and details of how to purchase tickets or just contact the ticket office are shown below.

Wheelchair users
The Boleyn Ground currently has 111 wheelchair spaces situated in various positions around the stadium; all have provisions for the assistant to be sat with the supporter.

All seats are unobstructed and many offer the supporter an elevated view.

Access to all areas is ramped and lifts are provided for all Upper Tier viewing areas.

Disabled toilet facilities are available in each of the areas, they are fully accessible and most are operated using a radar key.

Dr Martens disabled enclosure

West Stand enclosure

Ambulant disabled
In additional to the above we also have a further 400 seats provided for the use of our ambulant disabled supporters, these are situated in both the Alpari Stand upper and lower tiers and the Bobby Moore lower tier.

Lift passes are available by emailing disabledinfo@westhamunited.co.uk.

Blind and Visually Impaired Supporters
Blind or partially sighted fans visiting the ground can enjoy commentary for all home league and cup matches, headsets are provided free of charge to season ticket holders and available by request by emailing disabledinfo@westhamunited.co.uk

All headsets need to be booked through the ticket office (see contact details below) in advance of the day of the match and then collected/returned from the matchday disabled supporter's assistants who are situated at the disabled entry doors in Castle Street and Green Street.

 James Datson

James Datson provides live match commentary

Criteria
The current criteria for the above are that the supporter must be claiming high rate Disability Living Allowance, however most applications can be reviewed on an individual basis. Proof of this must be seen with season ticket renewals or before a booking can be made as a club member or general sale. Once this has been presented to the club, all future bookings are possible without being shown again during the current season.

Personal assistant/carer tickets are issued complimentary for those that require it, to obtain this a letter from a consultant or specialist is required from the relevant health authority. 

Proof of the above can be presented to the Ticket Office in the form of a copy of the award letter from DWP.

Car Parking
Whilst a number of spaces have been designated solely for the use of our disabled supporters all have been allocated to season ticket holders and we regret that there is insufficient numbers to allocate any spaces on a match to match basis.

We are currently reviewing this situation and hope to be in a situation to offer additional spaces in the future.

Bobby Moore disabled enclosure

Bobby Moore enclosure

Disabled supporters ticket purchase and contact information

Disability Liaison Officer - Julie Pidgeon

Email - disabledinfo@westhamunited.co.uk

Telephone - 0845 217 1332 *

Facsimile - 0208 548 2757 *
* Strictly for disabled supporters use only

In person - From the stadium ticket office,

Postal applications - Ticket Office
PO Box 6731
London
E13 9RA

Match tickets can be applied for using any of the methods listed above, please note however that emails are not secure and therefore if sending credit card details we would advise that you use an alternative method of application .

Selling dates for both home and away fixtures can be obtained from the ticket information section of the website. Should the match you require not be shown then information has yet to be confirmed. Home matches generally go on sale approx eight weeks before the date of the game.

Should you have any suggestions or comments concerning either the clubs facilities or procedures for applying for away match tickets please email disabledinfo@westhamunited.co.uk

Jack Collison at disabled forum

Jack Collison and Neal Crowley at a recent disabled supporters forum

Disabled supporters forums
West Ham United will look to hold a number of forums during the season specifically for our disabled supporters.

As well as being an enjoyable evening the purpose of the meeting is to give these supporters the opportunity to discuss both the facilities and services on offer with club officials with the intention of making improvements to both whenever possible.

The evening is open to all our disabled & visually impaired supporters, for details of any forthcoming forums please check the official website. Places are subject to availability.