At West Ham United, we always strive to provide our customers with the best possible service. If you feel we have fallen short of your expectations, be it the level of service you have received, a policy we operate or a product that we have sold it is important that you let us know.
Frequently Asked Questions and Out of Hours Queries
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The FAQ's section above aims to answer 99% of all queries but if you need an urgent response out of hours, please contact one of the email addresses below:
West Ham United does kindly request that customers do only email the relevant email address, as outlined below, to ensure that their query/comment is answered efficiently by the correct department.
For all queries regarding stadium tours, please email firstname.lastname@example.org only. To book your stadium tour today please either call 0871 529 1966 (Calls cost 10p per minute plus network extras) or visit www.whufcboxoffice.com
For any corporate hospitality related queries only, please email email@example.com
For any comments related to the official West Ham store or retail customer orders only, please email firstname.lastname@example.org
For all job enquiries, please email email@example.com
For any media related queries, please email firstname.lastname@example.org
For all ticketing, licensing or any other requests or queries please email email@example.com
Please note, all customer service queries are forwarded to our customer service officer and logged in to our customer service database. We will acknowledge receipt of your complaint and commit to responding within 28 days; however you will often find that your response arrives ahead of this date.
For any insurance issues, our current Employer's and Public Liability Insurers are:
QBE Insurance Europe Ltd
All communications relating to Employer's Liability or Public Liability insurance matters should be sent to QBE Insurance Europe at the above address.
All postal communications addressed to us relating to Liability insurance matters should be sent by first class post to:
AJ MOLLETT, FINANCE DIRECTOR, BOLEYN GROUND E13 9AZ.
Charity and Donations:
West Ham United's two chosen club charities are the Bobby Moore Fund for Cancer Research UK and the Richard House Children's Hospice. If you would like to request memorabilia for good causes or charitable donations we do ask that you send details of your request in writing to the following address:
Donations, West Ham United Football Club, Boleyn Ground, Green Street, Upton Park, London, E13 9AZ
To ensure we are helping only genuine causes, the club will only consider requests received on headed charity writing paper or, in the case of individuals, with a covering letter from your chosen charity. Unfortunately the club is unable to sign for any goods which are sent to us.
Please note that requests will not be considered if received by email or fax. West Ham United receives many legitimate requests every day for signed merchandise to help raise funds for charity events.
Please also note no financial contributions will be considered. All letters should be addressed to Donations and the policy of the club is to help local organisations first.
How do I make a comment?
If you would like to make a comment, please use the dedicated customer service form below. It is important that you provide as much information as possible so that our dedicated customer service officers can deal with your query as quickly and as effectively as possible.
Alternatively, if you would prefer to write a letter, please address it for the attention of the customer service officer, West Ham United, Boleyn Ground, Green Street, London, E13 9AZ.