Accessibility guide

West Ham United Football Club welcomes supporters with disabilities to London Stadium. The Club encourages fans with disabilities to inform us of their personal situations in order to allow us to make your matchday experience as comfortable and enjoyable as possible.

Arrangements can also be made for any fan suffering from a temporary disability which could affect their ease of access to and from the stadium.

Please select an option below for further information: 

 

FREQUENTLY ASKED QUESTIONS

 

How do I become a disabled access member?

In order to register as a disabled access supporter, you will need to provide a copy of your Disability Living Allowance Award notice confirming you are in receipt of the higher rate for either the mobility or care component. 

Alternatively, if you are in receipt of Personal Independence Payment this needs to be at the enhanced rate for either the mobility or daily living component.  All documentation has to be dated 2016 and has to show the front page with your name and address on it.  We will also require a contact number.

For visually-impaired supporters, we will require a copy of your Certificate of Visual Impairment.

If you are hearing impaired, we will accept a copy of your DLA dated 2016.

This paperwork can be sent by email to accessibility@westhamunited.co.uk , delivered in person to the Ticket Office at London Stadium or posted to us at:

Disability Team

West Ham United Football Club

London Stadium

Queen Elizabeth Olympic Park

Stratford

London

E20 2ST

In the meantime, should you have any further questions then you can call our designated accessibility telephone number 0333-030-0174.

 

How do I purchase tickets?

Match ticket information is released on a match-by-match basis and approximately five weeks prior to the game. Once ticket information is confirmed, please email accessibility@westhamunited.co.uk to apply, quoting your client reference number(s) and the number of tickets you wish to purchase. Members can apply for one ticket per membership held and will automatically be allocated a ticket for a personal assistant if successful.

A member of the team will contact you at a later date with confirmation of your booking however, all tickets are strictly subject to availability.

 

How can I purchase hospitality tickets?

To enquire about our match-by-match hospitality packages call 020 8114 2442 or email the Club London team at matchdays@westhamunited.co.uk  

Please let the team know of your requirements and we will do our very best to accommodate, wherever possible

 

How can I purchase away match tickets?

Match ticket information is released on a match-by-match basis and approximately five weeks prior to the game. Once ticket information is confirmed, please email accessibility@westhamunited.co.uk to apply, quoting your client reference number(s) and the number of tickets you wish to purchase. Members can apply for one ticket per membership held and will automatically be allocated a ticket for a personal assistant if successful.

A member of the team will contact you at a later date with confirmation of your booking however, all tickets are strictly subject to availability.

 

Can a personal assistant come to a match if the disabled supporter is not attending?

The disabled supporter must be attending the match in order for the personal assistant ticket to remain valid. Any personal assistant arriving on matchday without their accompanying member will not be permitted entry into the stadium.

 

Is there a drop-off point for disabled access supporters?

Please contact accessibility@westhamunited.co.uk for assistance.  

 

Are headsets available for visually-impaired supporters?

Once you have completed your booking, email accessibility@westhamunited.co.uk with your client reference number, seat details and the match you are requesting a headset for and a member of the team will contact you with confirmation and to offer any further advice.

For further information on accessible support please click here.