Hammers unveil Supporter Liaison Officers

SLOs

 

  • West Ham United have introduced new team of Supporter Liaison Officers (SLOs) at London Stadium
  • SLOs will be on hand to help and assist supporters with any queries or concerns they may have
  • Vice-Chairman Karren Brady says fans' happiness and welfare are the Club's 'No1 priority'

West Ham United are delighted to announce that a brand new initiative to assist supporters has been launched at London Stadium.

As part of our ongoing commitment to providing fans with a positive matchday experience, a dedicated team of Matchday Supporter Liaison Officers (SLOs) will be stationed at key points around the Stadium, on hand to help and assist supporters with any queries or concerns they may have. 

The SLOs will be positioned outside turnstiles on the Podium Level, welcoming supporters as they arrive for the match. The SLOs will be wearing West Ham United branded uniform, with their role title clearly visible on the back of their jackets.

After kick off, they will be present inside the Stadium on the concourses to provide further help and advice, before heading back out to assist supporters as they exit at the final whistle.

The team of SLOs consist of individuals who have combined experience and expertise in football stadium operations, crowd safety, ticketing and supporter liaison, along with a knowledge and understanding of West Ham United and our fanbase.

Our absolute No1 priority is the welfare and happiness of our supporters, and our Supporter Liaison Officers will play an integral role in that objective

Vice-Chairman Karren Brady

West Ham United Vice-Chairman Karren Brady said: “We have been working extremely hard behind the scenes to finalise this initiative and I am so pleased that we will be able to introduce it for the benefit of West Ham United supporters attending the match tonight.

 “Our carefully-selected team of Matchday Supporter Liaison Officers are there to welcome you, to listen to you, and to resolve any issues that you may have.

“I want all of our supporters to know that, whatever concerns you may have here on a matchday, there will always be a friendly face nearby who is eager to help in any way they can.

“Our absolute No1 priority is the welfare and happiness of our supporters, and our Supporter Liaison Officers will play an integral role in that objective.

“Going forward, we will be recruiting more SLOs at London Stadium, as we continue to explore ways of enhancing the matchday experience for all West Ham United supporters.”