Match tickets are non-refundable. Any requests are only considered in exceptional circumstances and on a discretionary basis via written confirmation no later than 72 hours prior to kick-off of the match. The price of the ticket will not be refunded to the holder in any circumstances if the match has to be abandoned.
An e-purse credit may be made available for use against future ticket purchases during that respective season.
Match dates and/or kick-off times may be subject to change at short notice for reasons beyond the Club’s control. It is the ticket holder’s responsibility to ascertain the date and kick-off time of any match as refunds will not be given to supporters who arrive late.
When matches are sold out, the club, at its discretion, can open up a ticket exchange to allow supporters to list their tickets for the potential purchase of others at face value. Should someone list their ticket and this be sold, the supporter would receive an e-purse credit to a value that you would be informed of at the time of listing. Details on this and all ticketing can be found at www.eticketing.co.uk/whufc