Monday 17 Oct
Updated Friday 16 Dec 16:08

London Stadium A to Z



Accessibility

For information for supporters with Accessibility requirements click here.
 
Alcohol

Under The Sporting Events (Control Of Alcohol Etc) Act 1985 and Premier League rules, no alcohol can be drunk in view of the playing area. Stewarding is deployed within London Stadium to enforce compliance with the law and Stadium policies.

Alcoholic beverages purchased from concession stands within London Stadium can only be consumed within the Stadium concourses.

All bottled drinks will be decanted into plastic cups for consumption.
 
Bag Policies

London Stadium only accepts small carry bags and hand bags. There is no Luggage Room available.
Bags may be subject to security checks as determined by Stadium staff in their reasonable discretion, including on entry and exit.

All approved bags are subject to inspection upon entry and are subject to additional inspections within the Stadium.
 
 
 
CCTV policy

CCTV cameras are in use around and inside London Stadium and Stadium staff may itself use, or pass to the police, West Ham United or other relevant authority, any recordings for use in any proceedings.
 
Code of Conduct

London Stadium is committed to creating a safe, comfortable and enjoyable entertainment experience.
The Stadium fully adheres to the FA Respect Code of Conduct.

Guests have a right to expect an environment where: 
  • Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
  • Guests should not engage in, or tolerate, offensive, insulting, or abusive language or behaviour.
  • Guests will remain outside the field of play.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired or underage guest will be handled in a prompt and safe manner, and may result in ejection.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the field of play will be immediately ejected from the venue, and may be arrested under the Football (Offences) Act 1991.
  • Guests will not be permitted to smoke in the Stadium at any time.
  • Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
  • London Stadium management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
  • Guests will also be responsible for their own good time by reporting inappropriate behaviour.
Stadium staff have been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behaviour to the nearest steward or anonymously by text to 07860 404069 in the strictest confidence.

Guests who choose not to adhere to these provisions will be subject to ejection without refund, and may also face possible arrest and prosecution.

Thank you for adhering to the provisions of the London Stadium Guest Code of Conduct.
 
 
 
Cycle Parking

Please refer to Queen Elizabeth Olympic Park’s website to find out more about Cycle Racks around London Stadium.

Santander Cycles can also be found across the Park. Please refer to TfL’s website.

Cycles left unattended or secured to the Stadium fences will be removed.
 
Drones

Drones or UAVs (Unmanned Aerial Vehicles) are remote controlled aeroplanes, helicopters or other flying models often fitted with a camera. General use of drones and remote-controlled flying models is not permitted on any area of Queen Elizabeth Olympic Park.

Only commercial drone activity is permitted and requires a ten-day notice period to assess and process applications. Applications can be made by email tofilm@londonlegacy.co.uk and must conform to CAA standards for UAV flights together with the Air Navigation Order 2009.
 
Ejection Process

London Stadium is dedicated to providing a high-quality entertainment experience. Guests who violate the Code of Conduct may be ejected.

London Stadium has adopted an escalating scale of enforcement for Code of Conduct violations. Ejections are documented and anyone ejected from the Stadium may banned from future London Stadium events. The purpose of this policy is to help ensure that all London Stadium guests enjoy a positive event day experience.
 
Fan Complaint Investigation

All complaints and/or reports of bad fan behaviour are investigated and appropriate actions, up to and including season ticket revocation, are undertaken.
 
 
 
Parking

There is NO parking at London Stadium and road closures will mean that there is no provision for drop-off and collection at the venue. West Ham United highly recommend that supporters use public transport when travelling to and from London Stadium.

Limited Blue Badge Parking is available. For further information, please email accessibility@westhamunited.co.uk.
 
Permitted and Prohibited Items

All individuals and their belongings are subject to search. The following information is subject to change without notice.

Fans with medical bags or items they must carry with them must be searched and should arrive early to avoid inconvenience and delays.
 
The following are permitted in the Stadium during West Ham United matches:
  • Bags that comply with the Bag Policy (see Bag Policy above)
  • Blankets
  • Cameras with three-inch lenses or shorter (no lights, tripods, selfie-sticks or monopods)*
  • Flags (No Poles) up to 1sqm
  • Food and fruit for personal consumption
  • Plastic bottles (sealed) and flasks (no alcohol)
  • Seat cushions
  • Strollers **
  • Small umbrellas ***
Notes
*Cameras and Binoculars — Small cameras and binoculars will be allowed. No spectator cameras with lenses more than three inches (3″) long will be permitted. Again, camcorders will be prohibited. Binocular cases and camera bags are not permitted
**Please contact your nearest Steward if you are in need of storing a baby stroller or wheelchair as they are not permitted to be stored in the seating areas
***Golf umbrellas will not be permitted
 
The following are prohibited in the stadium:
  • Any article that might be used as a weapon and/or compromise public safety will be refused entry to the Ground
  • Cans or Bottles
  • Glass vessels
  • Knives and Blades
  • Laser pointers
  • Pointed-tip umbrellas
  • Poles thicker than a “pencil” (0.5cm)
  • Smoke Canisters
  • Weapons and Ammunitions
  • Any article that might be used as a weapon, be deemed to be offensive or abusive, or compromise public safety, will be confiscated and or reported to the police.
 
London Stadium reserve the right to prohibit the following items being taken into the Stadium:
  • Items which are or may be illegal. Anyone found in possession of illegal or contraband goods may also be liable for prosecution;
  • Any item which in our reasonable opinion, may cause disruption to the match or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes). For example:
    • Aerosol cans
    • Audio video recording devices
    • Sports balls
    • Beach balls or projectiles
    • Cameras with external flash or interchangeable lenses (no professional photography)
    • Drones
    • Fireworks/Flares/Explosives
    • Flashlights/Optical illusions
    • Frisbees
    • Laptops/Tablets are not permitted in Stadium bowl
    • Large suitcases
    • Oversized bags or backpacks larger than 18" x 14" x 10"
    • Pets (service animals exempt)
    • Signs/Flags/Banners larger than 11" x 17" and any affixed pole
    • Signs or items with corporate or inappropriate branding
    • Skateboards/Rollerblades
    • Selfie sticks
    • Tripods/Monopods
    • Unauthorised fliers
    • Unlicensed musical instruments: trumpets, drums and other devices capable of causing a disturbance or nuisance
  • Items which artists performing at an Event or their management have asked us to prohibit or are otherwise prohibited pursuant to these Venue Terms.
 
 
Reporting an Incident

London Stadium guests are encouraged to report unruly guest behaviour by contacting the nearest Steward or anonymously by text to 07860 404069 in the strictest confidence.

All complaints of bad guest behaviour are investigated and appropriate actions, up to and including season ticket revocation, are undertaken.
 
Safeguarding

London Stadium fully acknowledges and accepts its responsibility for the safety and wellbeing of children, young people and adults at risk, who visit the Stadium.

Their welfare is of paramount importance and is achieved by creating a safe and positive environment that protects them from harm.

London Stadium has in place comprehensive safeguarding procedures which meet the requirements of The FA Premier League Rules, The FA Safeguarding Children Rules, Affiliated Football’s Safeguarding Children Policy and Procedures and Government legislation to ensure the national standards for safeguarding are met and implemented throughout the Club.

This includes creating a safe environment by getting the right people involved through a process of safe recruitment and training as well as promoting clear systems to deal with any issues or concerns.

Safeguarding is everyone’s responsibility and London Stadium personnel have a duty to safeguard the welfare of children and adults at risk.

If you have a concern about your own safety or the safety or welfare of a child or adults at risk who engage in stadium activities you can visit the Stadium and report to a steward or send an email to customerservice@londonstadium185.com.