Accessible support

 

On the Olympic Park

For ambulant disabled supporters, rest areas, including benches, some with back and arm rests, are provided at no more than 50 metre intervals around the Stadium Island and landscaped areas.
 

Disabled Supporter Assistants (DSAs)

The Club now has 16 Disabled Supporter Assistants (DSAs) and 40 Supporter Liaison Officers (SLOs) on a matchday who will be delighted to assist you, wherever they can. Our DSAs wear pink tabards to make them easily recognisable on matchday. 

DSAs and SLO Area Managers are all skilled in up-to-date disability awareness training, with some also trained in Signature Level 101 British Sign Language. 

The team will be happy to:

  • Provide support and directional assistance wherever required
  • Listen to and discuss any feedback and concerns
  • Note suggestions around service and facilities 
  • Request a manager should the situation require

We want to provide the best service and experience possible for all supporters at London Stadium, so please do talk to us! All feedback to the Club is gratefully received. 

 

Assistance/Guide dogs

Assistance dogs are welcome to stay in wheelchair bays. We politely ask that dogs are kept with their owner.

Hygiene facilities are available to assistance dogs opposite turnstile D and down the staircase (lift access available).

 

Audio commentary service 

Audio commentary is available to all partially-sighted and blind supporters sitting the North, East, South and West Stands. All our audio units have a volume control function to adjust to the supporter's comfort. 

Once you have completed your booking, email accessibility@westhamunited.co.uk with your client reference number, seat details and the match you are requesting the audio commentary service for.

A member of the team will then arrange for an audio commentary device to be collected from Window 20 at the Main Ticket Office on matchday.

 

West Ham United Access Statement

Our Access Statement will provide you with all the information you need in relation to disabled access, services and facilities to help you plan your visit to London Stadium. 

You can view our Access Statement here

A further comprehensive guide to disabled access to the Park has been produced in conjunction with disabledgo.com.       

 

Matchdays Index