- How do I get a permit for the Shuttle Bus Service?
- Who is the Shuttle Bus Service available to?
- How many shuttles are in operation?
- Is there a timetable?
- Where are the pick-up and drop-off points?
How do I get a permit for the Accessible Shuttle Bus Service?
Home supporters - email email@example.com with your membership number and your access requirements and a member of the team will make the arrangements for you.
Away supporters - contact your club's Supporter Liaison Officer or email firstname.lastname@example.org for further guidance.
Please ensure you have your permits or membership cards to hand when boarding the Accessible Shuttle Bus Service so that buses can depart as quickly as possible.
Who is the Shuttle Bus Service available to?
The Accessible Shuttle Bus Service is available for any disabled Season Ticket Holder, as well as one carer.
All those wishing to use the Shuttle Bus will need to board the bus together and show their Access Cards. One card will show the disabled supporter’s name, and the second will have the carer’s name.
Access to the Shuttle Bus is also extended to Claret Members with accessibility needs, who will have an Access Card with their name on it, and a paper ticket with a carer printed on it.
All senior and infirm citizens will also be allowed to use the buses but will need to request a permit in advance in order to use the Shuttle Bus.
Similarly, any supporter who is pregnant, or those that have a temporary disability (i.e. a broken leg) can also arrange a permit.
Any other supporters with a mobility problem will have to produce a letter from their doctor or consultant confirming that they are not able to walk.
How many Shuttle Buses are in operation?
Pre-match: seven buses
Post-match: 18 buses.
Is there a timetable?
Staffed by the West Ham United Foundation, the Accessible Shuttle Bus Service will run from two hours prior to kick-off at regular intervals, to coincide with the turnstiles opening.
Following the final whistle, the Shuttle Service will leave the stadium as soon as road closures can be lifted in the surrounding areas. During this time supporters are welcome to enjoy the comfort of the Club Café, where tea and coffee are available to purchase along with a selection of tasty treats including sandwiches, wraps, pastries and fresh cakes.
Where are the pick-up and drop-off points?
Supporters will be collected from the car park beside platform 13 at Stratford Station, located on the far right of the Jubilee Line platforms on the lower level concourse, with the drop-off point at Car Park 2 directly alongside the Stadium Store and West Ham United Café.
Following the final whistle, as soon as the police allow, the buses will continue to take supporters back to Stratford Station with the pick-up point at Car Park 2 alongside the Stadium Store and West Ham United Café.
For any supporters travelling to London Stadium by coach, an additional shuttle bus is also available from the official coach park to assist supporters with accessible requirements in making the short journey to the Ground. The drop-off and pick-up point for the coach park service is outside of Car Park 1A.