0871 222 2700 (Please note calls to 0871 numbers cost 10p per minute plus network extras).

 

Normal ticket office opening hours during the season are as follows:

 

Mondays to Fridays - 9am to 5pm
Non-Matchday Saturdays - 9am to 5pm

 

Matchday Saturdays - 9am to kick-off and after final whistle
Matchday Sundays - 9.30am to kick-off (subject to kick-off time)
Matchday Midweek - 9am to kick-off

 

 

Online bookings are just £1 for Members
whereas a £2 charge applies per Non-Member.

 

All Telephone/Postal Bookings are subject to a £1.80 per ticket
booking fee per Member and £2 per Non-Member.

Please note that as with Home Match Tickets (Season Card / Members Card / Barcoded Tickets) all Away Match Ticket purchases are subject to the club's Terms and Conditions - further information can be found at the bottom of this page.

 

For online bookings, please click here.

 

For the latest 2012/13 Barclays Premier League Season Ticket information, please click here.

 

The Boleyn Ground is a Smoke Free stadium, in compliance with new legislation introduced on 1 July 2007. For more information, please click here.

 

At West Ham United we want to make sure that all of our supporters receive a fast & efficient service when purchasing match tickets.

 

Great efforts are made to ensure that our supporters receive as high a level of service as is possible when buying tickets either online, via telephone or in person.

 

Should you have a complaint from a recent experience of purchasing tickets or have any comments on the service in general please email ticketoffice@westhamunited.co.uk.

 

All genuine complaints and issues will be dealt with by a member of our customer services team who will reply personally within 28 days of being received.

 

Priority points are used for season ticket holder's applications when away fixtures are oversubscribed.

 

For each away fixture attended one priority point is added to the season ticket holders account, all priority points are valid for the previous and the current season combined. When demand for an away fixture outstrips the number of tickets available, those with the greatest number of priority points will be processed first working downwards until the allocation is sold out.

 

If applying with other season ticket holders the whole priority point application form will be filed and processed in order of those with the lowest number of priority points upon the application form.

 

With high demand and no guarantee that tickets will remain for general sale dates we advise you apply using the priority post application forms. If choosing not to, please note that the phone lines may be subject to high demand during the inital telephone sales period and tickets may sell out quickly.

 

Season Ticket Holders Priority Point Application Form, please click here

Disabled Season Ticket Holders Priority Point Application Form, please click here

West Ham United PLC
Boleyn Ground, Green Street, Upton Park, London, E13 9AZ

 

VAT No. 697 2532 95

 

1) This ticket is issued subject to the Rules and Regulations of FIFA, UEFA, The Football Association, The FA Premier League, The Football League respect of the relevant competition and West Ham United Football Club Ground Regulations ("the Regulations") and is valid for the date shown on the face or rearranged date. Copies of the Regulations are available upon request from the Ticket Office.

 

2) The use of this ticket to enter the ground constitutes acceptance of the Regulations and the Club reserves the right to refuse admission or to eject from the Stadium any person who fails to comply with the Regulations.

 

3) No person may bring into the Stadium or use in the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio visual material or any information or data in relation to a match or the Stadium.

 

4) Mobile telephones are permitted within the Stadium provided that they are used for personal and private use only.

 

5) If the ticket is resold or transferred without the prior written consent of West Ham United Football Club or any one of its authorised sub-agents, it will become void and the holder will be refused entry to or ejected from the Stadium.

 

6) The price of the ticket will not be refunded to the holder in any circumstances if the match has to be abandoned.

 

7) The Club accepts no responsibility if the seat to which the ticket refers is affected by adverse weather or if the view from there is restricted.

 

8) Any refund requests are only considered in exceptional circumstances and on a discretionary basis via written confirmation no later than 72hours prior to kick off of the match.

 

9) Duplicate tickets will not be issued under any circumstance.

 

10) Any persons trying to enter the stadium with an incorrect age concession ticket, will be denied entry and the ticket will become void. Any supporter found to be doing so and still wishes to enter the stadium, depending on availability, will then need to purchase a new seat at the full price.

 

11) It is a condition of entry to the Stadium that the holder of the ticket agrees to remain seated during the match. Failure to do so will result in the holder being ejected from the Stadium without refund of the Ticket price.

 

12) It is the responsibility of the ticket holder to ascertain the date and kick-off time of any match, refunds will not be given to supporters who arrive late

 

13) The ticket shall remain at all times the property of the Club.

 

14) All administration and booking fees, along with any relevant postage fees are non-refundable.

 

 

1) The £10 off a match ticket voucher is applicable for the games listed on the voucher only.

 

2) The voucher is only available to fans attending for their first game or to those who have not been since the opening day of the season Vs Cardiff City on Sunday 7th August.

 

3) Each voucher can only be used once - the offer is: one voucher, for one person, for one game.

 

4) The voucher cannot be used in conjunction with any other offer, including membership pricing.

 

5) If you fill in the form and return the voucher to us by post you can order more tickets - but please note the £10 off applies to one ticket only. Any other tickets ordered will be charged at the full price listed on the voucher.

 

6) If you are paying by cheque you must apply 14 days before the fixture as it takes 8-10 days to clear and you must write your name and address on the back of your cheque.

 

7) Please note prices and fixtures listed on the voucher are subject to change. Check the individual ticket page for details.